Returns and Refunds


Return and refund conditions

All products must be returned :

  • * In their original packaging;
  • * Without damage, unworn and unwashed, and complete with tags and any related accessories or instruction booklets;
  • * Together with the filled out return slip or withdrawal form.

 

We reserve the right to refuse your parcel and cancel reimbursement should one of the condition of our return policy not be fulfilled.


 

Right of withdrawal

Customers have 14 clear days after the confirmation of their order to exercise their right to withdrawal without giving a reason therefor or incurring a penalty.

To exercise this right to withdrawal, we kindly invite you to print out the following withdrawal form:

Withdrawal form.

Please send your filled out form to:

AMERICAN VINTAGE - YONA SARL,

Parc d'activité de Signes,

Allée de Stockholm,

83870 Signes, FRANCE.

Or by email directly to our Customer Department:

contact@americanvintage-store.com

The order should, then, be sending by post within 14 clear days add on to the 14 days withdrawal delay. The cost of returning the goods shall be borne by the customer.

 

Return procedure

1. Please log in to your customer account.

2. Go to “My orders”. Click on "Create an RMA" for the corresponding order.

3. Select the item(s) you wish to return and the reason(s) for return.
Click on Generate an RMA.

4. Your return request will be confirmed by email within 24 hours. You will then be able to print and fill out the return slip from your “Return history”.

5. Goods have to be returned in their original blister bag bearing original tags and with the filled return slip to the following address:

AMERICAN VINTAGE STORE - YONA SARL
Parc d'activités de Signes
Allée de Stockholm
83870 Signes
France

According to art. 12 of our Terms and Conditions, we would like to remind you that the return costs are at your expense. Furthermore, we recommend you to ship your return with a tracking number to make sure that your parcel is duly delivered.

 

Refund methods

We will proceed to the refund of the returned items to the means of payment used for the purchase or by coupon (according to your request on the return slip). Your refund will be processed within 14 days maximum upon receipt of your returned parcel in our logistic center.